NOW HIRING FOR SUMMER 2025! 

 

JOB TITLE: Box Office Associate

POSITION TYPE: Seasonal Part Time

REPORTS TO: Box Office Manager & Managing Director

PAY SCALE: $13.50/hour

 

JOB DESCRIPTION:

The Box Office is responsible for supporting the daily activities of the ticketing department. The Box Office Associate is responsible for providing a high level of customer service and efficient daily operations. Box Office Associate will be responsible for daily sales, patron account management, daily sales deposits/reporting, answering phone calls/emails/guest interactions. Role is highly visible to patrons and must lead by example with positivity, enthusiasm, and professionalism.

 

ESSENTIAL JOB DUTIES

 

Responsibilities:

• Foster and maintain a strong relationship with Gretna Theatre Patrons and the Mount Gretna Community

• Process sales for patrons in-person, over the phone, and through email

• Assist with generating daily ticket reports

• Oversee ticket sales and merchandise sales

• Properly maintain sales reports and cash drawers, prepare daily deposits, log and secure all cash drawers and deposits along with Box Office Manager

• Maintain proper documentation for all sales with Box Office Manager

• Maintain proper financial controls including, but not limited to, dual-control on all cash handling, signatures on all reports, etc

• Provide excellent customer service, respond promptly to any and all customers inquiries and requests, and maintain customer service standards

 

Qualifications:

• Ability to work independently, motivate fellow employees

• Ability to multitask, prioritize multiple issues/situations in a high paced environment

• Position requires a flexible schedule, including evenings and weekends

• Proficiency with Google Docs, Google Sheets, etc

• Strong conflict resolution skills, positive mentality, and excellent customer service skills

 

 

Additional Skills Preferred, But Not Required:

• Retail experience 

• Cash handling experience 

• Experience with a ticketing system

• Experience working with the general public 

 

Organizational Values:

• Please follow this link to read about Gretna Theatre’s Equal Employment Opportunity and Anti-Discrimination Policies: https://www.gretnatheatre.org/eeo-hate-policies

 

Contact:

• Please email resume to jobs@gretnatheatre.org